1. Shipping Information

• Processing Time:
  Orders are processed within 1 business day after payment is received.

• Delivery Options:

  • Royal Mail Tracked 48: 2–3 business days

  • Royal Mail Tracked 24: Available at checkout (1–2 business days)

• Shipping Coverage:
  We ship within the UK only from our two UK warehouses.

• Tracking:
  All orders are shipped with tracking. You will receive your tracking number by email once dispatched.

2. Returns Policy

• Return Period:
  We accept returns within 60 days of delivery.

• Condition of Returns:
  Items must be unused, in original packaging, and in resell-able condition.

• Refunds:
  Refunds will be issued to the original payment method within 3–5 business days after we receive and inspect your return.

• Exchanges:
  For exchanges, please return the original item and place a new order.

3. How to Start a Return

1. Contact our team via Contact Us page with your order number.

2. We will provide you with a PRE-PAID RETURN LABEL and instructions.

3. Send your item using a trackable service.

4. Damaged or Faulty Items

• If your item arrives damaged or faulty, contact us within 7 days.

• We will arrange a replacement or full refund at no additional cost.