Frequently Asked Questions
Orders & Shipping
Returns & Refunds
We offer fast UK delivery. Most orders arrive within 2–4 business days, and next-day delivery is available on selected items.
Currently, we only ship within the UK. This ensures quick delivery and hassle-free returns for our customers.
Yes! Once your order is shipped, you will receive a tracking number by email. You can use this to track your delivery in real time.
Go to our Contact Us page and request a return.
Provide your order number and reason for return.
We’ll send you return instructions and an authorization code.
Refunds are usually processed within 5–7 business days after we receive and inspect your returned item.
Yes, certain items are non-returnable, including:
Used batteries or consumables
Opened software or digital downloads
Personalized or custom-made products
Product & Warranty
Payments & Invoices
Yes! All Rigwig products come with a minimum 12-month warranty, covering manufacturing defects and faults.
You can download product manuals from our Support & Manuals section (or request them via our Contact Us page).
We accept all major credit and debit cards, PayPal, and other secure payment methods offered during checkout.
Yes! All orders include a VAT invoice with VAT separately displayed, as required by UK law.
Contact & Support
You can contact us via:
Our Contact Us page
Email: support@rigwig.com
Our support team is available Monday to Friday, 9 AM – 5 PM (UK time).
We aim to respond to all inquiries within 24 hours.

