Return and Refund Policy

RIGWIG TRADING LTD
Company Number: 12778644
Registered Office: Unit 1, 527 Green Lane, Ilford, England, IG3 9RH
VAT Number: GB 432052244

 

Return Address
Unit 3020, Safe Store
Newtown Middleway, Miller Street
Birmingham, B6 4JX

 

Please do not send returns to the above address without prior confirmation. Always contact us first to arrange your return, as any unconfirmed returns may be lost, and we cannot be held responsible in such cases.

1. Returns Eligibility

  • You can request a return within 60 days of receiving your order.

  • The item must be:

    • In its original condition

    • With all accessories, manuals, and packaging included

    • Unused (unless faulty)

2. Non-Returnable Items

  • Opened software or digital downloads

  • Consumables such as batteries, if used

  • Custom or personalized items

3. How to Request a Return

  1. Contact us via our Contact Us page or email.

  2. Provide your order number and reason for return.

  3. We will send you a Return Authorization and instructions.

4. Refunds

  • Once we receive and inspect your item, we will notify you.

  • Refunds will be issued to your original payment method within 2-4 business days.

  • If the item is returned used or damaged, a partial refund may apply.

5. Return Shipping

  • Customers are responsible for return postage unless the item is faulty or damaged.

  • We recommend using a tracked delivery service for returns.

6. Exchanges

  • If you want a different product, please get in touch via Contact Us page and we will help you in this matter, alternatively a customer can place a new order and return the original item for a refund.

7. Contact Us

If you have any questions about your return or refund: